H.O.G. Assist is a comprehensive recovery service which covers you in case of breakdown, accident, tyre puncture, lack of fuel and loss or theft of your Harley-Davidson keys. It also includes a comprehensive Medical Programme that will ensure that you are able to access medical advice and information, emergency medical assistance, and emergency medical transport, 24 hours a day, everyday.
International SOS Medical Service Programme
Medical Advice & information Hotline
Emergency Medical Advice and Assistance Hotline
Medical Transportation
Inter-hospital Transfer
Medical Repatriation
Escorted Return of Minors
In-hospital Medical Monitoring
Compassionate Visits
Repatriation of Mortal Remains
International SOS Road Service Programme
Roadside Assistance
Tow-In
Courtesy Transport
Hotel Accommodation
Car Rental
Transmission of Urgent Messages
Vehicle Recovery
Did you know... The service is given free for one year to all purchasers of a brand new Harley-Davidson motorcycle. All current H.O.G. members are entitled to buy H.O.G. Assist for the duration of their membership. To renew after your free first year please phone H.O.G. Assist. Premium per year R420 excl. VAT for H.O.G. members.
International SOS will provide the Member with the following services as a result of a Medical Emergency within the Territory
Medical Advice And Information Hotline
Emergency Medical Advice And Assistance Line -Advice Only
Referrals to Crisis Lines - Advice Only
Referrals To Medical Practitioners & Facilities - Advice Only
Emergency Response - Full cost, subject to NRPL rates
Medical Transportation - Full cost, subject to NRPL rates
Inter-Hospital Transfer - Full cost, subject to NRPL rates
Medical Repatriation - Full cost, subject to NRPL rates
Escorted Return Of Minors - Full Cost
Repatriation of Mortal Remains - R5 000
In-Hospital Medical Monitoring - Service only
Compassionate Visits - R2 000
International SOS will provide you with the following services as a result of your involvement in a Medical Emergency, subject to the limits of the Benefit Table
1) Medical Advice and Information Hotline: The International SOS medical personnel, including nurses and doctors, are available 24 hours a day to provide general medical information and advice. This is an advisory service, as a telephonic conversation does not permit an accurate diagnosis.
2) Emergency Medical Advice and Assistance Hotline: In addition to the general medical advice service, one call to the same number will trigger the InternationalSOS medical operators who will guide you through a medical crisis situation, provide emergency advice and organise for you to receive the support you need utilising the 24 hour Alarm Centre Doctor.
3) Medical Transportation In the event of your involvement in Medical Emergency, International SOS will arrange and pay up to the amount specified in the Benefit Table for Emergency Medical Transportation by road and/or by air ambulance, under appropriate medical supervision, if necessary, to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, your state and fitness to travel and other considerations, including, but not limited to, airport availability, weather conditions and distance to be covered as assessed by the International SOS Doctor and support staff will determine whether transport will be provided by medically equipped aircraft, helicopter, regular scheduled flight, rail or road.
Inter-hospital Transfer:
If the International SOS Doctor, in consultation with the attending doctor, determines that you should be transferred to an alternate medical facility (because the necessary treatment cannot be continued at the present facility) SOS will arrange and pay up to the amount specified in the Benefit Table for your transportation to the closest facility where the treatment can be continued after you have been stabilised.
4.1) Upgrade Transfer: If the hospital does not have certain equipment for a procedure and the member needs to be taken to another facility with the relevant equipment, International SOS will arrange and pay up to a maximum of one hospital transfer per event leading to the original hospital admission.
4.2) Downgrade Transfer: Only medically justified cases requiring stretcher transport under medical supervision going to Frail Care or a Step-down Facility such as Hospice or a Rehabilitation Centre will be allowed a maximum of one hospital transfer per hospital event. 5) Medical Repatriation: In the event of your hospitalisation outside of your home town, International SOS will arrange and pay up to the amount specified in the Benefit Table for repatriation to your home town: Provided that such repatriation is recommended by the International SOS doctor as being medically justified and requiring medical supervision. International SOS will also, in its sole discretion, determine the means of transportation.
6) Escorted Return of Minors: In the event of your minor children being stranded as a result of your Hospitalisation, we will arrange and pay for their transportation, under supervision where necessary, into the care of a person nominated by you, within the Territory.
7) In-hospital Medical Monitoring: We will monitor your medical condition for the duration of your hospitalisation outside of your hometown. If required, we will keep a nominated family member or business colleague informed of your medical progress.
8) Compassionate Visits: Should you be hospitalised outside your home town for a period exceeding five (5) consecutive days, we will arrange and pay up to the limit specified in the Benefit Table for the economy class transportation of a close relative to visit you. 9) Repatriation of Mortal Remains: In the event of your death outside of your home town, we will assist with the necessary formalities and will pay up to the amount specified in the Benefit Table towards the cost of transporting your mortal remains to a location in your home town.
INTERNATIONAL SOS ROAD SERVICE PROGRAMME
BENEFIT SUMMARY - ROAD ASSISTANCE
International SOS will provide the Member with the following Services as a result of a Roadside Emergency within the Territory:
Flat Tyre - Call-out + 1 hour labour
Flat Battery - Call-out + 1 hour labour
Run out of fuel - Call-out (fuel for Member's account)
Vehicle taken to a dealer - Unlimited with in South African Borders including Lesotho and Swaziland
Outside a radius of 100km from home: Per incident
Hotel Accommodation - R1 200-00
or Car Rental - R800.00
or Tax - R500.00
Repatriation of Vehicle - R2 500.00
Repatriation of Mortal Remains - R20 000
International SOS will provide you with the following services as a result of your involvement in a Roadside Emergency, subject to the limits of the Benefit Table:
1) Roadside Assistance: International SOS will arrange for assistance at the roadside, as provided in the Benefit Table, where the cause of the problem is one of the following:
A Flat Tyre: We will arrange and pay towards tyre change.
Flat Battery: We will arrange and pay towards cost of jump start Run out of fuel: We will provide you with the necessary means to getting fuel, however the cost of the fuel is for your account.
2) Tow-In: Where the cause of the problem is a mechanical or electrical breakdown, we will arrange and pay up to the amount specified in the Benefit Table for the Vehicle to be taken to the nearest approved dealer or competent repairer.
3) Courtesy Transport: Where the Vehicle needs to be taken to a repairer, we will arrange and pay up to the amount specified in the Benefit Table for the member to be transported to a nominated destination where the Breakdown has occurred outside a 100 km radius of your normal place of residence: Provided that such transportation will only be arranged to one nominated address.
4) Hotel Accommodation: Where the Breakdown has occurred outside a radius of 100 km from your normal place of residence, resulting in an overnight delay, we will arrange and pay up to the amount specified in the Benefit Table towards hotel accommodation. 5) Car Rental: If the circumstances of the problem entitle you to the Hotel Accommodation benefit but you would prefer to continue with your journey immediately, we will arrange and pay up to an equivalent amount for a rental car to enable you to reach your destination, subject to your qualifying for a rental Vehicle in terms of the Car Rental companies general terms and conditions. The costs incurred will be confined to rental charges; delivery and collection of the hire vehicle, and the car must be surrendered on arrival at your destination.
6) Transmission of Urgent Messages: We will relay messages of delay or changed arrangements to a nominated family member or business colleague at your request.
7) Vehicle Recovery: Where the problem has occurred outside the radius of 100 km from your normal place of residence requiring that you leave your Vehicle for repair, International SOS will arrange and pay up to the amount specified in the Benefit Table toward the cost of collecting the Vehicle and returning it to your normal place of residence after the repair has been effected.
